General Terms and Conditions of Business
KREATIVER RAUM Ana Znidar KG
1. Registration/Conclusion of the contract
With your written registration (e.g., via email), your participation in the chosen workshop is binding. We will confirm your registration via an email. The contract takes effect when we send the registration confirmation.
If the writing workshop you have chosen is already fully booked, we will inform you immediately. We will keep your registration on a waiting list if you wish and notify you when a place becomes available. The minimum number of participants depends on the type of workshop.
Please transfer the amount to our account directly after your registration, or at the latest by the deadline stated on the invoice. Important: please indicate the invoice number and your full name in the field "Verwendungszweck."
2. Right of withdrawal
As a consumer, you have the right to revoke this contract within 14 days without giving reasons. The period for withdrawal begins with the day of the contract's conclusion, i.e., with our confirmation of your registration. This withdrawal right does not apply to writing workshops that already begin within these 14 days from the contract's conclusion.
Any withdrawal must be declared to us in writing. The declaration of withdrawal is not bound to any particular form.
If you revoke this contract, we must reimburse you for all payments we have received from you immediately and at the latest within fourteen days from the day we receive notification of your revocation of this contract.
3. Cancellation conditions
In case of cancellation up to six weeks before the event, 50% of the workshop fee can be rebooked to another event by KREATIVER RAUM KG. The second half of the payment will be transferred back to you.
Please understand that we will have to charge you the full workshop fee if you cancel your registration up to six weeks before the event. You are welcome to send a substitute participant for the booked seminar place.
If the seminar fee is not paid after the end of the cancellation period, we will, unfortunately, have to demand it.
We ask for your understanding that these cancellation conditions apply regardless of the reason for the cancellation or absence.
Writing workshops are - as a concession - charged in several installments. These are to be paid in full, even if you cannot participate in all the workshop parts.
If you cancel before the end of the workshop, there will be no refund for the unused lessons.
Exclusion from the writing workshop:
A participant behaves contrary to the contract if he/she disturbs the workshop despite a warning, or if he/she behaves to a considerable extent contrary to common decency to the extent that a smooth course of the workshop can no longer be guaranteed.
If a group reprimand must be issued for these reasons, the workshop fee will not be refunded.
4. Cancellation costs insurance
Nobody likes to cancel. To avoid cancellation fees due to illness or accident, we recommend that you take out insurance.
ERGO travel insurance offers insurance for both the seminar fees and the costs for travel and accommodation: https://www.reiseversicherung.de/de/versicherung/eintrittskarten-seminare/seminar-versicherung.html
There is also the Swiss Allianz insurance, which offers insurance for cancellation costs (accommodation and further education) for people from Austria or Germany: https://www.allianz-assistance.ch/de/reiseversicherung/annullationsversicherung/fortbildung/
KREATIVER RAUM Ana Znidar KG reserves the right to cancel writing workshops (e.g., if the minimum number of participants is not reached, illness of the writing trainer, or other important reasons).
We also reserve the right to change the location of the workshop for fundamental reasons. In case of illness or the writing trainer's inability to lead a workshop, we also reserve the right to assign another workshop leader.
In the event of cancellation of a writing workshop by us, we will refund the entire participation fee (or the whole amount you have transferred to us by the time of cancellation). The refund only applies to the services of KREATIVER RAUM Ana Znidar KG, i.e., only the participation fee for the writing workshop will be refunded.
Further claims are exempted. Participation in the offer of the writing workshop is voluntary. You are fully responsible for yourself and your actions inside and outside the writing workshop. All writing exercises, which you receive from us, represent offers. You decide whether you accept them or not.
KREATIVER RAUM Ana Znidar KG does not organize any joint activities outside of the workshop times. Participation in other leisure activities is, therefore, solely your responsibility.
6. Copyright protection
The participant acknowledges that the contents of our writing workshops and other event documents are protected by copyright. Any reproduction, distribution, or other use of these documents beyond the participant's private use is expressly prohibited.
However, you are welcome to use these documents for your purpose as a user of what you have learned (i.e., for non-commercial purposes as a trainer).
7. Data protection
Austrian law shall apply, excluding national and supranational referral norms. In all other cases, the court with jurisdiction for the 1st district of Vienna is agreed on as the place of jurisdiction. You agree to these terms and conditions unless otherwise agreed in writing between you and us individually.
Thank you for your understanding.